If the installation was previously activated, use these steps to troubleshoot and fix the problem. Actual images and text may vary depending on the device connected and updates to the software. Note Images and text are for guidance purposes only. In Device settings > Softphone (PC) > Computer audio, select a preferred setting. In this situation, click the Windows isn't activated, Activate Windows now option, and click the Change product key to activate the installation option. To change the audio streaming settings for computer audio, follow these steps. It is because you have not yet activated your copy of Windows 10. ago Hello u/GetHooked512, We are sorry to hear that you are facing challenges with your Jabra Link 380. Now, if I open up my computer's camera app, the mic works just fine and is detected. Connect by BT, connect by dongle, connect by cable, reinstalling sw. If you are referring to mobility (MDM and MAM) settings from > Azure Active Directory > mobility (MDM and MAM), then you need Global Administrator permissions to access it. I'm having a similar issue, but when I open up the settings, the Mic drop down bar is greyed out 'no microphone'. Anyways, hopefully the new Link 380 works correctly. Evolve2 65 Device Settings not available Not getting any answers to my previous post with the '5 sec fade in', I decided to install Jabra Direct and see if there is anything in the device settings. Also, if all the personalization settings appear grayed out, then it is not a configuration problem. The device settings in Jabra Direct were greyed out too so I couldn't access any device settings on either the 380 or my headset. If the device is connected to a corporate network, then you will need to contact your system administrator to disable the policy or adjust the feature accordingly. In this case, you will need to research online (or ask in the Windows Central forums) for more specific details on how to change the settings for that particular feature. If it does not work, it is possible that something happened with the feature in the Registry. If the related policy has not been configured, but it is causing the settings to be inaccessible, then try enabling and disabling the policy to see if that fixes the problem.
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